Wrong Fuel Rescue × Staff Connect Australia
Building the team behind the next stage of growth
How Staff Connect partnered with Wrong Fuel Rescue founder Yan Van de Velde to turn a measured staffing trial into an embedded operational partnership with measurable results.
4 → 10
Staff Connect team members
75% → 92.5%
Historical average to measured August conversion
Trial → Partnership
Exclusive staffing relationship
A successful business ready for its next stage
Wrong Fuel Rescue is one of Australia's leading misfuelling specialists. Founder and owner Yan Van de Velde had already built a successful national operation with remote capability and around-the-clock customer support.
The next opportunity was to lift conversion, create a more dependable 24-hour workforce model and continue raising reliability and professionalism through stronger training and consistent support.
Start small. Prove the model. Build from there.
Staff Connect Director Villar David worked with Yan to understand the operation before proposing a deliberately measured approach. The partnership launched in October 2025 with four support staff focused primarily on strengthening WFR's after-hours operation.
Start small
Introduce a focused team into a clearly defined part of the operation.
Build properly
Recruit carefully and establish training, systems and support from the beginning.
Prove the results
Let measurable performance determine the pace of expansion.
People, systems and ongoing support
The project went beyond placement. Staff Connect recruited from large candidate pools, progressively shortlisted and assessed candidates, then created the WFR-specific environment required for them to succeed together.
- WFR-specific onboarding and learning processes
- A dedicated knowledge base for operational information
- Ongoing coaching, development and performance management
- Clear expectations around capability, reliability and attitude
92.5% measured conversion
Across the eight established dispatchers included in the supplied August 2026 results, the team handled 456 qualified opportunities and converted 422 sales.
92.5%
Against WFR's historical overall average of approximately 75%, that is an improvement of 17.5 percentage points, or approximately 23.4% relative improvement in conversion rate. Six of eight established dispatchers achieved above 90% conversion.
Three areas of business impact
Operational confidence
Greater workforce stability, structured onboarding and ongoing support strengthened WFR's ability to maintain consistent coverage as the business grew.
Commercial performance
Across eight established dispatchers in the supplied August results, 422 of 456 qualified opportunities converted, a weighted conversion rate of 92.5%.
Management capacity
Staff Connect took responsibility for recruitment, training, development and performance support, allowing WFR leadership to focus more attention on strategy and growth.
“Staff Connect has been instrumental in helping us build a reliable offshore team that supports our operations around the clock. Their people are professional, well-trained, and genuinely care about delivering great service.”